Ways To Pay
Online
Make a payment whenever, wherever you’re connected!
Your Cherokee County Electric Cooperative (CCECA) Member Portal account makes it easy to pay your bill and keep up with your billing history.
The Outage Reporting Option: your CCECA Member Portal account makes it easy to report an outage. Simply click on the “More” option and click Outage.
The “Billing and Payments” tab: will give you multiple payment options.
Alerts: Under My Account, and Manage Alerts. This allows you to customize your interaction with CCECA – you can set up alerts and reminders regarding your account activity.
Broadband billing is paperless only, and payments can only be made online.
Accepted Forms of Payment for Electric Bills
Cash
Personal check
Money orders
Visa, Mastercard, Discover, American Express
Phone
Call to pay your bill through our 24-hour automated system at (844) 326-5710 or (903) 683-2248 during office hours to speak with a representative.
Send your payment and bill stub to:
Cherokee County Electric Cooperative
PO Box 257
Rusk, TX 75785
In Person
Visit 1 of our 2 locations:
Recurring Payment
Pay by recurring bank draft or credit card and never miss a payment.
CCECA’s new and improved recurring payment option is the most convenient way for you to pay your electric bill on time, every month.
Forget the worry of remembering when your bill is due.
Save yourself the time it takes to write a check or submit a payment every month, and the cost of postage.
When you enroll in our recurring payment program, your payment is automatically drafted from your bank account or charged to a credit card. You can also set up for an email to be sent each month, letting you know how much your bill is and the date your payment will be drafted, so you will always know exactly what to expect under the My Account and My Alert tabs.
Participation is free. You can cancel your enrollment at any time.
To enroll in recurring payments, you will need:
- CCECA member account number
- Preferred payment method details
- Bank account and routing numbers
- Credit/debit card number and CVV security code (3 numbers on the back of your card). We accept Visa, Discover, and Mastercard.
If you choose, you may arrange for CCECA to draft your bank account monthly for the amount of your electric bill. Your account will be billed, and a bill will be sent to you as usual. Approximately on the 5th of each month, the total amount due will be drafted from your checking account. This delay allows you to contact our office if you have any questions regarding your bill. The date your bank account will be drafted, and the amount to be drafted, will also be indicated on the statement.
- If you are interested in this service, please fill out an authorization sheet and return it to our office along with a voided check.
- To sign up for bank drafting, print the Authorization Agreement for Electronic Bank Drafts form, complete the form, and return it to our office, along with a voided check
- To cancel bank drafting, print the Bank Draft Cancellation form, complete the form, and return it to our office.
Past Due Policy
You’re late paying your electric bill. But are you too late? What can you do if your electric service has been disconnected?
- Your bill is due on the 15th of the month, payment not received are considered delinquent, and you will be charged a late payment fee of 5% of the bill.
- CCECA will send you a delinquency notice when a payment is not received by the due date. Once the notice is issued, you have 10 days to pay your electric bill, or your service will be at risk for discontinuation.
- If your electric service is discontinued for bill non-payment, you must pay the full amount owed, disconnect/reconnect fee, adverse action fee, and a deposit if applicable.
You must pay the delinquent amount in full at a CCECA Office or by calling (903) 683-2248.
- Your electric service may be discontinued if you fail or refuse to pay CCECA according to your electric service agreement or rules, applicable rate schedule, or deferred payment.
- At least 10 days before your electric service is scheduled to be disconnected, CCECA will mail a notice with the words “final notice.” The disconnection day cannot fall on a weekend day or holiday, but will fall on the next business day after the 10th day.
- You can stop the disconnection by paying your full balance within the 10-day period at a CCECA office or by calling (903) 683-2248.
- If CCECA must dispatch an employee for disconnection because of a delinquent bill, then you must pay the applicable fees.
Fees and rules are subject to change by the Cherokee County Electric Cooperative Board of Directors.
Energy Assistance
If you are unable to pay your CCECA electric bill due to an emergency, a state Comprehensive Energy Assistance Program provider may be able to help. A complete list of providers is available at the Texas Department of Housing and Community Affairs page.
The following is the contact information for assistance providers within CCECA service areas:
Greater East Texas Community Action Program (GETCAP) Utility Assistance
114 West Hospital Street Nacogdoches, TX 75961
Phone
Fax
(936) 564-0302
Cherkoee County Electric Cooperative can list only current contact information as provided by agencies.
For more information, please contact our Member Service Department at (903) 683-2248 or email CCECA.
Billing
Paperless Billing
Sign up for paperless billing, and you will no longer receive a paper bill through the mail. Instead, each month you will receive an email notification from Cherokee County Electric Cooperative Association that your bill is ready to view and pay online.
- Log in to the CCECA Member Portal using your account credentials.
- Once inside your account, open the “Billing and Payments” tab.
- Select to the “Bill Notification” option.
- Click E-Bill on Bill Method drop down.
- Click Save changes to complete your paperless billing enrollment.
If you have any questions or need any assistance, call CCECA at (903) 683-2248.
Levelized Billing
Many of us know exactly how much money to budget each month for car payments, mortgage payments and even insurance payments. The financial challenge many members face each month is not knowing how much to budget for their electric bills, especially when the weather fluctuates so often in Texas.
For CCECA members, there is an easy solution:
levelized billing
Members can take the guesswork out of how much to budget for their electric bill each month by signing up for this simple and easy billing plan. The levelized billing is designed to keep your electric bill affordable every month of the year.
How it works
The current number of kWh used is averaged in with the last 12 months. The bill is then figured according to our base rate and current PCRF (Power Cost Recovery Factor) on that average number of kWh. The amount will change every month according to the current usage. It’s that simple.
The levelized billing plan is available for residential members of CCECA who have a 0 balance.
If a levelized billing plan sounds like an option that would benefit you and your budgeting needs, or if you have any questions, please contact our Member Service Department at (903) 683-2248 extension 4700 or email CCECA.
Medical Priority Registry
If someone in your home depends on an electrically operated health aid, take these steps to prepare for possible power outages:
Plug electronic devices into surge protectors and consider using uninterruptible power supplies on important devices.
Consider investing in a portable generator to power vital equipment in the event of an extended blackout. Consult with a qualified electrician before installing the device.
Keep an adequate supply of prescription drugs and medical equipment on hand in case a storm prevents you from getting refills.
Keep a corded land line operating in your home, as cordless phones need power and will not work without it.
Let Cherokee County know that someone in your home relies on electrically powered medical equipment. Simply fill out the Critical Care: Medical Priority Registry and mail it to the address indicated.
Report all outages quickly by calling (800) 992-4280.
If you or a family member is currently listed in the Cherokee County Critical Care – Medical Priority Registry and your address, phone number, or life-support equipment has changed, please submit a new form with updated information.
For more information, please contact our Member Service Department at (903) 683-2248 extension 4700 or email CCECA.