In November 2007, the Federal Trade Commission (FTC) passed regulations referred to as a Red Flag Rule, which require certain businesses that maintain covered accounts, including utilities, to identify patterns, practices, and activities that indicate the possible existence of identity theft, and establish a program to identify, mitigate, and prevent identity theft. Since Cherokee County Electric Cooperative Association (CCECA) maintains accounts for its members and allows these members to pay for services after they have been rendered, it is considered a creditor, and it is subject to the Red Flag Rules.
For questions about CCECA’s privacy policy, call (903) 683-2248 or write to Cherokee County Electric Cooperative Association, PO Box 257, Rusk, TX 75785.
Statement of Nondiscrimination
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint-filing deadlines vary by program or incident.
CCECA will not retaliate against any beneficiary of this statement or against any person who has provided information or assistance, or who files a complaint, or who participates in any manner in any proceedings under any law prohibiting discrimination.
Bylaws
To read CCECA’s Bylaws, visit the main office in Rusk, Texas, or the branch office in Chapel Hill.
Cherokee County Electric Cooperative Association (CCECA) fees may be paid with cash, check, credit/debit card, money order, or check-by-phone (E-check).
A deposit may be required for residential and commercial service. For more information, call (903) 683-2248.
Refund of Deposit
All deposits are credited to members’ active accounts after 24 consecutive billings (with no discontinuation of service due to non-payment or delinquent more than 2 times) or are applied against outstanding bills upon disconnection of electric service or refunded.
Access to Property
CCECA must have access to all the Cooperative’s equipment, including the meter. If a gate code is needed to access the meter, make sure the Cooperative has the correct information. CCECA employees will enter the member’s property only when it is necessary to inspect, install, remove, or replace CCECA property.
Meter Tampering
Tampering with metering or electrical equipment is illegal, dangerous, and costly to all CCECA members. If you suspect someone is tampering with a CCECA meter or other electrical equipment, call (903) 683-2248 or visit a CCECA office.
Energy Assistance Programs
A good resource for assistance is the Greater East Texas Community Action Program (GET-CAP). Below you will find the link to apply online. Please know that they may be receiving numerous requests, so wait times may be longer than usual. For up-to-date information, please visit the GET-CAP website.
PATH’s utility assistance is provided to families and individuals no more than once every 12 months who have a past-due bill that is subject to disconnection. You must be a user on the account and bring your most current bill with you to PATH.
This service is available by appointment only, as funding allows. To schedule an appointment, please call (903) 597-7284 during office hours, 8 a.m. to 6 p.m., Monday through Thursday. Up-to-date information can be found on the PATH website.
